The FTC has taken action against Epic Games following allegations of deceptive practices and the use of dark patterns to encourage players to make unintended purchases within Fortnite. These allegations, brought to light in December 2022, accused Epic Games of leading consumers, including children, into accumulating charges without parental consent and penalizing those who contested unauthorized charges.
Finalized in March 2023, the settlement requires Epic Games to pay $245 million and mandates the provision of refunds to misled consumers. The FTC is notifying over 37 million people about their eligibility for compensation, with consumers having until January 17, 2024, to submit their claims.
How to Apply for Fortnite Refund Request?
Information and instructions for filing claims are available at www.ftc.gov/Fortnite. For any inquiries related to the claims process, consumers can contact the administrator by phone at 1-833-915-0880 or by email at [email protected].
This incident underscores the crucial role of consumer protection and transparency within the gaming industry. It emphasizes the need for robust measures to protect consumers from deceptive practices and unauthorized charges, and the FTC’s proactive approach is pivotal in maintaining trust and fairness within the gaming ecosystem.