The Federal Trade Commission (FTC) has initiated a claims process for Fortnite players who were charged for unwanted items, stemming from a settlement with Epic Games. This development follows allegations that Epic Games, the creator of Fortnite, engaged in deceptive practices and utilized dark patterns to induce players into making unintended purchases.
In December 2022, the FTC brought to light allegations against Epic Games, accusing the company of deploying various design tricks aimed at consumers of all ages, leading them to make unintended in-game purchases. The company also allegedly facilitated children in accumulating charges without parental consent and penalized consumers who contested unauthorized charges with their credit card companies.
A settlement finalized in March 2023, amounting to $245 million, mandates Epic Games to provide refunds to consumers who were misled into making unwanted purchases. The FTC is in the process of notifying over 37 million people via email about their eligibility for compensation, a process expected to conclude in a month. Consumers have until January 17, 2024, to submit their claims.
How to Claim Your Fortnite Refund?
Information regarding the filing of claims is available at www.ftc.gov/Fortnite. For any queries related to the claims process, consumers can contact the administrator by phone at 1-833-915-0880 or by email at [email protected].
This incident underscores the importance of consumer protection and transparency in the gaming industry. It highlights the need for stringent measures to safeguard consumers from deceptive practices and unauthorized charges. The proactive stance of the FTC in addressing such issues is pivotal in maintaining trust and fairness in the gaming ecosystem.